Frequently Asked Questions


Simple answers to some of your most common questions.


Below we’ve provided answers to some of your most common questions.


We know that the merchant service industry can get a bit confusing, so we’ve put together a list of the most common questions we get, and answered them in the simplest terms.

But, if you’re not finding the answers you need, or if you would prefer to talk to a BlueDog rep, use our convenient chat service located in the bottom right, give us a call, toll-free, at 1.888.565.4364, or email us:

Why do you want a copy of my merchant statement?

We ask for a copy of your merchant statement so we can do a side-by-side cost analysis. By doing an apples to apples comparison, we can guarantee your savings, with our Savings Promise and the Make it Right guarantee. How much can you save with BlueDog?

Lets Find Out

What is the Savings Promise & Make it Right Guarantee?

We are so confident in our ability to save you money that we guarantee your quoted savings. If you fail to reach your quoted savings we will lower your processing rate until that savings goal is met. Even if that means we reduce our rate to zero.

Are you ready to save with BlueDog?

Get Started

Will switching to BlueDog affect my relationship with my bank?

Your bank is already out-sourcing your payment processing to a company like us. By switching merchant service providers to BlueDog, you are cutting out the middlemen between your business and your bank.

For more information click here.

How long does it take to switch to BlueDog?

From signing your paperwork to connecting your hardware, we can have you processing through BlueDog in less than 72 hours.

Contact a BlueDog rep, or use our convenient chat service (in the bottom right) for more information.

When are funds from settled transactions available?
We can have your funds deposited as early as the next morning after the transactions are settled.
What is the BlueDog GiveBack program?

The GiveBack Program is an optional program that all BlueDog customers are eligible for. BlueDog takes 5% of all revenue generated for processing your business’s payments, and donates them to a charity, cause, campaign, or any philanthropic program you choose.

For more information on our GiveBack program click here.

I need immediate assistance! Who do I call?

We have dedicated 24/7 customer support based in the United States. Our customer support staff is fully trained to answer questions regarding your account, assist with technical issues, or address any concerns you might have about billing.

Support can be reached by phone at 1.888.453.4538

Talk to a BlueDog Rep!

Use the form below and schedule a call!

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Don't worry. Let us know what you would like to do and we'll point you in the right direction.

Have Questions?

Great! We love to answer questions. Our BlueDog reps are ready to answer any questions you might have.



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